FAQs

Organising

Do you have a reception / concierge service?

Yes, our reception desk is located in the ground floor foyer and is open Monday to Thursday 08.30 to 17.00, and from 08.30 to 16.30 on Fridays.

Our receptionists will be on hand during your event to assist you and your delegates with general enquiries. A direct dial taxi phone is also available at the reception desk, as well as maps and tourist information leaflets. On busy event days, we offer a concierge service to greet your delegates and answer any general queries.

Our CCD Hosts can also be availed of, to welcome and guide your visitors around the venue during your event. We also offer the provision of a Client Host service for certain events, giving you a dedicated personal assistant and uniformed chauffeur for the duration of your time at The CCD.

Do you have Wi-Fi available?

Yes. The CCD offers a complementary Wi-Fi service which can facilitate up to 12,000 simultaneous users.

In order to connect to the network, your delegates should open their network options and connect to ‘CCD Guest’. They should then open their browser and agree to the terms and conditions at the bottom of the page. We advise all organisers to order a dedicated Wi-Fi or wired internet connection for registration and for large events. Custom Wi-Fi landing pages can also be availed of. Remember, we have a dedicated team of Event IT experts who will be happy to talk you through their recommendations for your event requirements.  

What equipment is included with my rental?

At The Convention Centre Dublin we have an extensive range of in-house furniture and equipment available, eliminating the need to outsource. - See more at: http://ccdv2.strata3test.com/organising/CCD-Furniture#sthash.oJ3HtYr2.dpuf

We have an extensive range of in-house furniture and equipment available, eliminating the need to outsource.

If you have chosen a conference package, your rental will include a projector and screen with laptop, sound system and microphones, technical support from our team of in-house technicians and, if you are in one of the larger spaces, a stage and a lighting system. Your Technical Production Manager will be able to take you through the various options available.

What funding and support is available to help bring my event to Dublin?

Various government incentives are available to help bring international events to Ireland. 

Firstly, there is no VAT on delegate registration fees, which means your association gets the full payment from the delegate. Secondly, your delegates can reclaim the VAT paid on accommodation costs while attending your conference, currently 13.5%. Finally, non-EU residents are entitled to reclaim the VAT paid on items purchased and taken home with them. More information can be found in our City Support section.

Does The CCD provide technical support for my event?

Yes. The CCD has its own dedicated team of in-house technicians, including AV, lighting & sound technicians, stage managers and riggers.

Our professional team will help you get the most out of our equipment to maximise your event’s potential.

Can I run presentations from my own laptop?

Yes, that is no problem. Remember to bring your power supply and, if you are using a MAC, your MAC adapter.

What information do I need to provide for your technicians?

Apart from the relevant technical information required to set up your event, we require a running order for the event that outlines timings and a brief description of what is happening at specific times during the event.

We have an event production company that we have used in the past to produce our events. Can we bring this company to The CCD to look after our set design and technical requirements?

Yes you can, our technical team are happy to work with visiting production crews.

It is worth noting however, that The CCD can also offer a full production service so be sure to explore this option with your Technical Production Manager.

What version of PowerPoint is installed on The CCD’s presentation laptops?

We have Microsoft Office PowerPoint 2013 installed on all of our laptops and PCs.

This version is backwards-compatible so presentations created on an older version will run perfectly. If you need any help in formatting your presentations, our helpful technicians are always on hand to assist you.

What format are your projection screens?

All of the projection screens are 16:9 format (widescreen).

What branding opportunities are available in the building?

There are a multitude of branding opportunities available to you throughout the building, on pillars, escalators, and even The CCD exterior!

Clients often use these opportunities to promote their event, or to generate revenue from sponsors. We use specialist print suppliers for the installation and removal of graphics in the building, and your Event Manager can talk you through the options available.

Is it possible to get the building lit in our corporate colours for our event?

Yes, if you have hired all of the spaces in the building or are the only event in-house at the time.

There are 10 LED ‘ring beams’ on the atrium at the front of the building that can be programmed with different colours (at no extra cost). We can also quote to provide video mapping images and videos onto the front of the building. Please speak to your Technical Production Manager for more information.

What colours can the sails (the white panels in the ceiling) in The Forum and The Liffey be changed to?

We are able to use red, green and blue as our primary colours but we can mix these to get a large range of colours. We should be able to achieve most colour requests. 

Please contact your Technical Production Manager for more information. 

We would like to record our event. Is this something you can assist us with?

Yes, The CCD can offer full audio and video recording of your event with the option of a full final edit or the raw footage if you would like to edit it yourself.

We can also offer a ‘live-eye’ camera feed to the main screen at your conference or to one of your breakout or overflow rooms. Your Technical Production Manager can advise you of options and costs for this.

Do you have lecterns available?

Yes, our lecterns are available to you for speeches and presentations.

You can also brand the front of the lectern with a graphic that can be affixed with low tack double sided tape. Please contact your Event Manager for more information and specifications.

Do you have registration desks available?

Yes we do, and they can be branded with your own graphics or logos.

Please contact your Event Manager for more information and specifications.

Do you have a cloakroom service?

Yes, we have two cloakrooms located on the ground floor with capacity for 1,500 coats and 200 bags or suitcases.

The cloakrooms are only open on request, and can be operated on an account or cash basis. We recommend that you use them for events with more than 100 delegates. Please contact your Event Manager for more information on options and prices.

Do you provide pens, pads and pencils for meetings and conferences?

Yes we do. Please contact your Event Manager for options and prices.

Will my delegates be required to get visas to travel to Ireland?

In general, delegates who are not citizens of Ireland and who are not a national of one of the countries listed here, are required to have a valid Irish visa.

The Irish Naturalisation and Immigration Service also operates an Irish Short Stay Visa Waiver Programme, which allows delegates from a selected list of countries to enter Ireland without a visa if they have a UK ‘C’ General Visa and meet certain conditions. You should advise your delegates to apply for visas at least 8 weeks in advance of travelling to Ireland.

What are your insurance requirements?

Your contract with The CCD requires you to have Public Liability Insurance in force with a reputable firm, for up to ten million euro for each and every claim, for the duration of the rental period and any reasonable period after that.

We will provide copies of all insurance coverage and will request the same from you before signing any contract.

Do you do tastings?

Yes we do. Tastings are provided complimentary and are scheduled Tuesday to Friday.

Please contact your Hospitality Manager to book an appointment.

Are we allowed to bring in our own lunch to feed our delegates?

No, CCD Hospitality is the sole provider of catering in The CCD.

Can we brand paper cups for coffee breaks?

Yes you can, please contact your Hospitality Manager for a quote.

Can we substitute whole fruit for biscuits at the coffee break?

Yes, you can and there is no extra charge.

Is there water provided at the coffee break and is there a charge?

Yes, we do provide water with the coffee break at no extra charge

Can an event use The CCD’s kitchen to cook their own foods?

Yes they can, but strict guidelines must be followed. Please contact your Hospitality Manager for more information.

Can we bring our own wine/champagne in for events?

Yes you can, however you will have to pay corkage. Please contact your Hospitality Manager for a quote.

What’s the weather like in Dublin?

Dublin’s weather is generally mild, which is due to the influence of the North Atlantic Drift, or Gulf Stream.

July and August are typically the warmest months of the year with temperatures ranging from 15° to 20°C. November to February tend to be the coldest months, with temperatures between 4° and 8°C. Major snowfalls are very unusual. As the weather is mild, it is advisable to carry a light jacket or sweater as well as an umbrella. During the summer months, Dublin also enjoys longer days with up to 18 hours of daylight.

Exhibiting

Do you have a storage area for deliveries?

You may send deliveries to The CCD when you are on site to sign for them.

As we are a city centre venue, we don’t provide storage facilities on site. Deliveries should be clearly marked with the following details and address:

Your Name
The Event Name
Your Stand Number
The Convention Centre Dublin
Spencer Dock
North Wall Quay
Dublin 1
Ireland

Do you have Wi-Fi?

Yes. The CCD offers a complementary Wi-Fi service.

In order to connect to the free Wi-Fi service, open network options, connect to ‘CCD Guest’ and agree to the terms and conditions at the bottom of the page. Dedicated Wi-Fi or wired internet connections are also available. Please contact your Event Manager for options and prices.

Where can I order exhibitor services and products?

We offer a range of services for exhibitors, many of which are available to order online including stand catering, furniture, technical equipment, ICT and cleaning.

Your Event Manager can also supply you with our approved Supplier Directory which covers more bespoke service options.

Do you have a cloakroom?

The CCD has two cloakrooms located on the ground floor with capacity for 1,500 coats and 200 bags or suitcases.

The cloakroom is only open at our clients’ request. Please contact your Event Organiser for more information.

Do you provide stand catering for an exhibition?

Yes, we can provide all your hospitality requirements during your exhibition and deliver it directly to your stand.

Visit our Exhibitor Services section for more information.

Can you supply chefs for stands?

Yes we can, and we can also supply service staff and barista staff.

These services are charged per hour with a 4 hour minimum call time. Please contact your Hospitality Manager for more information.

Visiting

Do you have a car park?

Yes, there is a public underground car park located at the rear of the building.

It is €3.50 per hour and €20 for the day. Evening and pre-booking rates are also available. You can find more information on parking here.

Do you have facilities for people with disabilities?

As a purpose-built, world-class conference venue, we have incorporated all legislative requirements for accessibility into the building’s design, and we are committed to making The CCD as physically and emotionally welcoming as possible for all.

In 2012 we were the first ever Irish venue to win the Meetings & Incentive Travel (M&IT) Award for ‘Access Excellence’. You can find more information on access for people with disabilities here.

Do you have any assistance hearing facilities?

Yes. Many of our rooms have an induction loop and infra-red (two channel) radiator systems. Free stethoscopes are available to borrow. Alternatively if you wear a hearing aid, you may borrow a neck-worn induction loop which can be used in conjunction with the “T” position on your hearing aid. Please ask a CCD Host or contact reception if you wish to avail of this service. 

Do you hold any tours for student groups?

Yes, we try to accommodate group tours for students and individuals who wish to explore The CCD when the building is quiet.

To request a group tour of the building, please fill out this questionnaire and email it to us.

How can I get to the airport from The CCD?

Dublin Airport is just 15 minutes from The CCD.

You can travel by taxi or, alternatively, Dublin bus offers a regular Airlink service that drops off directly outside The CCD, and picks up from outside the A&L Goodbody building, just 2 minutes walk away. You can find more information here.

I’m doing a college project on The CCD, is there anywhere I can find information to help me with my research?

Yes, we have a dedicated section on our website for help with student projects.

Is The CCD open to the public?

Due to events that are in the building The CCD is not open to the public.

However if you email us to express your interest, we will let you know of any upcoming open days.

Is there an ATM / cash machine in the building?

No, the closest ATM is in the Fresh convenience store on Mayor Street Lower.

If this shop is closed, there are also bank ATMs in Mayor Square and the IFSC area, all around a 5 minute walk. Use our interactive map to find cash points and other useful services around The CCD.

What hotels are closest to The CCD?

Five large hotels lie within 800 metres of The CCD and a further 20,000 hotel rooms are within a 10km radius.

Options are available in all price ranges, from boutique hotels and B&Bs to major international hotel chains offering 4 and 5 star luxury. You can find the hotels that are closest to The CCD using our interactive map.

What language is spoken in Ireland?

Our national language is Gaelic. However, almost everyone speaks English as their main language and all business is conducted in English, unless you request it to be conduct through the Irish Gaelic language. 

You will see street and road signage (including our own room signage at The CCD) and official literature available in English along with the Irish Gaelic translation.

Where is the nearest post office?

The General Post Office (GPO) is located on O'Connell St. which is a 15 minute walk or a short tram ride from The CCD. There are other postal and courier services located in the area which you can find on our interactive map

Use our interactive map to find more useful services around The CCD.

How do I get to The CCD?

Getting to The CCD is easy thanks to excellent public transport options, plentiful taxis, and our close proximity to Ireland’s main motorway network.

You can find more information to help you plan your journey to The CCD here.

What are the public transport links to The CCD?

The CCD is ideally located in the heart of Dublin’s transport hub with lots of public transport options to choose from, including bus, train, tram or dublinbikes.

You can find more information on how to get to The CCD here.

What time does the car park stay open until?

The car park remains open until midnight.

However, if you are attending a banquet, the car park will remain open until the event finishes.

Where is the nearest Luas (tram) stop?

You have the option of two Luas stops when travelling to The CCD.

Mayor Square and Spencer Dock are both located at the rear of the building, less than a 5 minute walk away. You can find more information on how to get to The CCD here.

Where can I find information on things to do and places to eat in Dublin?

We have a dedicated section on our website for Visitors, which features an interactive map where you can find shops, hotels, cafes, restaurants, attractions and other services in Dublin.

If you are currently in the venue, why not ask one of our uniformed CCD Hosts for tips and advice on things to see and do in the city? Some maps and guides on Dublin may also be available at the ground floor reception desk.

Where can I purchase tickets for a concert or show at The CCD?

There is no ticket office at The CCD.

You can purchase tickets for concerts and shows through the event organiser’s chosen ticket distributer for example, Ticketmaster or Eventmaster. You can find more information on our upcoming events here.

Where can I get an international adaptor?

During most events, we offer adaptors for purchase from a CCD Host in the cloakroom on the ground floor foyer for €5.00.

Do you have Wi-Fi in the building?

Yes, The CCD offers a complementary Wi-Fi service.

To connect, open network options, connect to ‘CCD Guest’ and agree to the terms and conditions at the bottom of the page.  

Do you have a cloakroom?

The CCD has two cloakrooms located on the ground floor which are only open at our clients’ request.

Please contact the organiser of your event for more information.

Where is the nearest shop?

The nearest shop is located just on Mayor Street Lower, less than a 5 minute walk.

Use our interactive map to find shops and other useful services around The CCD.

What currency is used in Ireland?

Ireland’s currency is the euro €, which is divided into 100 cents.

Where can I change money?

Most banks offer a foreign exchange facility and generally offer the best exchange rates.

You can also often change money in many Post Offices, which are open on Saturdays until around midday. Dublin also offers many Bureaux de change and other exchange facilities but the rates may be higher than many banks. Find banking services near The CCD using our interactive map.

What taxback / VAT incentives are available to me?

Since 2007, a business delegate attending a qualifying conference is entitled to reclaim Value Added Tax (VAT) paid in respect of accommodation costs incurred while attending that conference.

In addition, non-EU residents are entitled to reclaim the VAT paid on items purchased and taken home with them.

Which credit cards are accepted in Ireland?

Credit cards Visa and MasterCard are more widely accepted in Dublin than Amex or Diners Club, which may not be accepted in smaller establishments.

If a card is lost or stolen, inform the police and the issuing company as soon as possible. Here are some 24-hour hotlines for cancelling your cards:

  • Amex (1850 882 028)
  • Diners Club (0818 919 944)
  • MasterCard (1800 557 378)
  • Visa (1800 558 002)

How much should I tip for services in Ireland?

Tipping in restaurants, taxis and hotels is common.

Restaurants will often add in a service charge, usually 10%, especially if you have more than 5 in your party. If not, the normal tip is 10% for restaurants or taxis. In hotels, porters are generally tipped €1 per bag.

Is there anywhere that I can print out my boarding pass?

Yes, there is a self-service internet and printing kiosk on the ground floor foyer of The CCD, where you can print out your boarding pass free of charge.

What public holidays do you have in Ireland?

On a public holiday, often known as a ‘Bank Holiday’, most businesses, banks and schools close, although The CCD will often operate on Bank Holidays at the request of clients.

Public transport and some other services may operate on a restricted or Sunday schedule. Ireland observes 9 public holidays a year:

  • New Year's Day (1 January)
  • St. Patrick's Day (17 March)
  • Easter Monday
  • First Monday in May
  • First Monday in June
  • First Monday in August
  • Last Monday in October
  • Christmas Day (25 December)
  • St. Stephen's Day (26 December)

What’s the weather like in Dublin?

Dublin’s weather is generally mild, which is due to the influence of the North Atlantic Drift, or Gulf Stream.

July and August are typically the warmest months of the year with temperatures ranging from 15° to 20°C. November to February tend to be the coldest months, with temperatures between 4° and 8°C. Major snowfalls are very unusual. As the weather is mild, it is advisable to carry a light jacket or sweater as well as an umbrella. During the summer months, Dublin also enjoys longer days with up to 18 hours of daylight.

Will I need a visa to travel to Ireland?

In general, if you are not a citizen of Ireland and are not a national of one of the countries listed here, you will be required to have a valid Irish visa.

The Irish Naturalisation and Immigration Service also operates an Irish Short Stay Visa Waiver Programme, which allows delegates from a selected list of countries to enter Ireland without a visa if they have a UK ‘C’ General Visa and meet certain conditions. You should apply for visas at least 8 weeks in advance of travelling to Ireland.