Terms and Conditions

Please read these terms and conditions carefully, as it is important that you understand the contractual relationship you will be entering into by ordering through www.theccd.ie

Age Restriction

In order to make a purchase you must be over 18 years old, and if purchasing on behalf of a business, have the legal capacity to make the transaction.


Online ordering for exhibitor services must be submitted no later than 3 business days before the Event Start Date. Product/service information is included on the site and if there is anything that you do not understand, or if you require any further information, please contact onlineorders@theccd.ie

Online ordering for banqueting events will close 24 hours before the start of the event. If you miss the deadline, you will still be able to place an order with the waiting staff during the event.

Online ordering for concert catering will close 5 business days before the concert date. Please refer to the online ordering access page for a list of applicable concerts.


You will be charged the prices displayed, less any promotion offers, at the time of ordering. The prices shown on the site include delivery or installation charges where applicable. All prices displayed are inclusive of VAT.

Whenever it is not acceptable to accept your order or to buy products/services at the price indicated, we will advise you by email and will state the period for which the offer or the price remains valid.

We reserve the right to alter the price of products or services advertised without notice.


Full payment must be made, by credit or debit card, at the time of ordering. Your card details will be processed and your account will be charged at the time of order. You must ensure that all the information you provide to us is true and accurate. Failure to supply the correct credit or debit card billing address information and /or cardholder details may result in delays to the issue of your order and may make the price(s) subject to increase. Please ensure that the details you give match those on your payment card billing statement. We also reserve the right to cancel orders after issue if payment is declined or incorrect cardholder details and billing information have been supplied. You accept financial responsibility for all transactions made under your name or account.

Payments are processed through a third party payment service provider. Upon processing a transaction, an electronic transaction confirmation will be sent to you from the third party service provider using the email address provided.

We will send you an Order Confirmation email, supplying you with your unique order number, order details and VAT breakdown. This Order Confirmation will act as your VAT receipt.

The CCD Online Ordering is a secure web site and all patron details are submitted over the internet using the highest level of commercial encryption currently available.

We hold a VeriSign security certificate.

All of our secure pages are clearly labelled and have a URL (Address or location) that begins with https:// and a padlock symbol appears in the status bar at the bottom of your browser window.

You understand that our cumulative liability to you in connection with any order will not exceed the total price charged for the relevant items.

Availability and Alternative Products

Products/services are subject to availability and prevailing market conditions. If any of the products/services you wish to order are not available, we will advise you by email, offer you alternative products/services similar to the products/services you have requested, which may be a different price and will state the period for which the offer or price remains valid. You are under no obligation to accept such alternatives and may reject the alternative products/ services at no charge to yourself in which case you will be issued with a full refund and in any event no later than 30 days after the intended delivery date.


When we place products/services on the site we are inviting you to make an offer for their purchase. You do not make this offer until you press “Make Payment” at the shopping basket stage. Don’t worry if you have made any mistakes in inputting your details, as we will give you the opportunity to correct any errors before you press “Make Payment”.

Once you have pressed “Make Payment” you have made an offer to purchase the products or services. A contract is not formed until we accept your offer. Acceptance will only occur once we send you your email confirmation. Once done, there is a binding contract between you and us for the products or services.

Equipment Hire

All equipment is PAT tested. The prices quoted for hire of Equipment include delivery, assembly (Stand alone units only) and collection charges to the stand. Ownership of Equipment remains the property of The CCD at all times and the hirer undertakes not to sell or relinquish possession, alter, repair or modify it in anyway. You are responsible for:

  • Electrical supply required to operate the Equipment;
  • Safe and correct operation of Equipment (conforming with relevant legislation and The CCD operation and safety instructions) by persons not under the influence of alcohol or drugs;
  • Storage of the Equipment at the correct, normal operating temperatures;
  • Safekeeping of all Equipment including boxes and cartons from the time of delivery until it is collected or returned to us;
  • Equipment security until its collection by The CCD;

No apparatus, other than those supplied by The CCD, will be permitted to be attached to the Equipment provided without the prior approval of the CCD. Only PAT tested equipment may be connected to the Equipment.

Equipment is supplied at your risk and all damage or shortages are chargeable at the replacement costs.

It is your responsibility to insure the Equipment against loss or damage. Equipment will not be collected until the official close of the event.


For exhibition services, a delivery or installation date will be agreed with you at the time of placing your order. We will confirm the delivery or installation time and date 7 days prior to the start of the event.

Delivery or installation will be made to the Space and Stand Name/Number at the Event specified in your order.

All products/services will require a signature on delivery or completion of installation. If someone at the delivery address other than you signs for the products/services we are entitled to assume that person is authorised by you to do so.

We will do all we reasonably can to meet the agreed delivery/installation time and date. In the case of unforeseen circumstances, beyond the reasonable control of The CCD, we will contact you to arrange an alternative time or date or a full refund.


We will not be responsible for any loss or damage caused to the products or services after the contract has been concluded. Otherwise, our liability to you shall be limited in contract and/or tort to the total value of the order only, unless we have been negligent and that negligence has caused death or personal injury.

Force Majeure

We shall not be responsible for any failure in fulfilling all or any of our obligations under these Terms and Conditions by any circumstances of any nature that is outside our reasonable control.

Cancellation and Changes

Changes can only be made by the person who made the order. If you wish to make a change to your order please see the individual Products Terms for details or alternatively you may contact the Event Management Team at onlineorders@theccd.ie. Please note that changes will only be accepted in writing no less than 7 days prior to the Event-In-Date. Any changes may incur a charge.

Cancellation Policy

If you wish to cancel this contract please contact the Event Management Department at onlineorders@theccd.ie or write to this address: The Convention Centre Dublin, Spencer Dock, North Wall Quay, Dublin 1, Ireland, stating the order number and giving your clear instruction that you wish to cancel the order.

Cancellations are subject to the following charges:

If you cancel your order at any point from the date of order up to 7 days before your Event-In-Date, you will be subject to a 4% administration charge. Cancellations after this date will be non refundable.

If an event is cancelled you will be refunded your full order amount to the credit or debit card you made the original transaction with.

Faulty Products/Equipment

If you believe the product(s) we have supplied to you are faulty, you should contact the Event Manager on the day of delivery explaining what you believe is the problem. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.

The Hirer shall not attempt to repair the Goods unless otherwise authorised by The CCD in writing.

In cases of faulty equipment we shall use our reasonable endeavours to repair or replace any faulty equipment.