THE DELEGATE

Access for people with Disabilities

Creating a world-class experience for everyone

We are committed to giving all our visitors to The CCD a very warm Irish welcome, and wherever possible maintaining the same experience for all.

As a brand new, purpose-built, world-class conference venue we have incorporated into the design not only the legislative requirements for accessibility, but also our desire to make the venue welcoming for all.

• Access information for The CCD
• Access information for Dublin
• Access information for Dublin Airport

Accessibility information for The Convention Centre Dublin

• Assistance Dogs
• Assisted Hearing
• Cloakroom
• Describer system
• Facilities for visitors with visual impairments
• Fire and Emergency
• First Aid / Medical Assistance
• Hospitality
• Lifts and Stairs
• Parking
• Public transport to The CCD
• Special effects
• Staff
• Toilets for people with disabilities
• Use of Electrical Equipment
• Wheelchair access

Assistance Dogs

We welcome Assistance Dogs in all parts of our venue and will provide water bowls on request, please ask a member of our staff.

Assisted Hearing

• Liffey Meeting Rooms 1-5, Liffey Boardrooms 1-4, Wicklow Meeting Rooms 1-5 and the Ecocem Room have an induction loop system.
• Liffey 1 and 2, Wicklow 1 and 2, The Forum and The Liffey have infra-red radiators (two channel system), which can be used with either a Stethoscope or neck-worn induction loop.
• The Auditorium has infra-red radiators (seven channel system), which can be used with either a Stethoscope or neck-worn induction loop.
• Free Stethoscopes are available to borrow, alternatively if you wear a hearing aid, you may borrow an neck-worn induction loop which can be used in conjunction with the “T” position on your hearing aid.

Cloakroom

The cloakroom is located on the Ground Floor near the main entrance and we charge €2 per item.

Describer system

A Describer system for the visually impaired is fitted in Liffey 1 and 2, Wicklow 1 and 2, The Forum, The Liffey and The Auditorium. To find out if your event has a Describer please contact your Event Manager.

Facilities for visitors with visual impairments

• All rooms, halls and toilets are signposted in large print and Braille.
• CCD Hosts are available to assist visitors to their event or seat if required.
• This website is available in a large type face, simply click the ‘A’ icon to the top right of your screen under the ‘Destination Dublin’ tab.

Fire and Emergency

• Our CCD Security officers and CCD Hosts are fully trained in evacuation procedures for those with limited mobility.
• In the event of an evacuation you will be escorted to the nearest refuge by a CCD Host or member of CCD Security.
• Refuges for customers with limited mobility are located throughout the venue.
• If you have an Assistance Dog, the dog should also go to the refuge.

First Aid / Medical Assistance

• Our CCD Security Officers are trained in First-Aid.
• Defibrillators are located in the Medical Suite, Security Control Room and by the large meeting rooms.
• If you have any specific medical requirements or concerns please contact your Event Manager.

Hospitality

• If you have an allergy or special dietary requirement please contact your Event Manager who will inform CCD Hospitality.
• No food or drink purchased outside The CCD is permitted to be brought into the venue.

Lifts and Stairs

• The CCD main entrance is accessible via a ramp.
• We offer lift access to all levels, in addition to escalators and stairwells.
• All lifts have Braille buttons.
• There are dedicated wheelchair user and companion seats in The Auditorium.

Parking

• There are eight dedicated spaces in The CCD’s on-site car park for people with a ‘disabled persons parking card’, or the equivalent international scheme.
• The car park has a lift which accesses all floors.
• There is a drop-off point outside the main entrance.
• Car Parks near The CCD, operated separately, also have dedicated spaces for people with disabilities.

Public transport to The CCD

• The CCD main entrance is a five minute level walk from the Spencer Dock station on the LUAS red (tram) line. All LUAS trains are fully wheelchair accessible. The LUAS red line offers quick and easy access to Dublin’s two mainline rail stations, Connolly and Heuston.
• Taxis operate throughout the city and many are fully wheelchair accessible.
• All Dublin buses allow assistance dogs and offer assistance to people with visual impairment. Many, but not all, buses are wheelchair accessible.

Special effects

Some events at The CCD may involve pyrotechnics, strobe lighting and other special effects. Please contact your Event Manager for details on any special effects expected at the event you are attending.

Staff

All our CCD Hosts and CCD Security officers are trained in Disability Awareness.

Toilets for people with disabilities

Toilets for people with disabilities are located throughout the venue on every floor. They all have an alarm pull cord system, and are unisex.

Use of Electrical Equipment

We have power available in every meeting room and hall including The Auditorium. If you require a power supply for medical reasons during an event please contact your Event Manager.

Wheelchair access

• All meeting spaces are wheelchair accessible.
• The Auditorium has 20 spaces suitable for wheelchair users.
• At least one companion seat is available next to the wheelchair user’s space.
• For conferences, the wheelchair spaces and companion seats can be booked through your Event Manager.
• For ticketed events, the wheelchair spaces and companion seats should be booked when purchasing your ticket from the relevant box office.
• We have a limited number of wheelchairs, which can be booked through your Event Manager.

Accessibility information for Dublin

As a contemporary international capital city, Dublin has significantly improved its accessibility over recent years.

Visit Dublin, Dublin’s official online tourist office has a comprehensive listing of attractions, accommodation and information on how to get around Dublin.

You can also visit Dublin Tourism’s Centre on Suffolk Street or one of their Tourist Offices on O’Connell Street or at Dublin Airport for more information on the city.

These offices are fully accessible and are open 09:00 to 17:00 Monday to Saturday.

Accessibility information for Dublin Airport

Dublin Airport Authority (DAA) is dedicated to providing accessibility for people with reduced mobility throughout its facilities at Dublin Airport.

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